How we support you at Munich Airport:
When you arrive at Munich Airport, go to an information desk or directly to the check-in, and state your level of mobility limitation. The service staff there will inform the Mobility Service.
Planning your journey on the day of departure – Information you need:
Please come to the check-in desk in good time to ensure we can give you the best support:
- Domestic and European flights: min. 2 hours before boarding
- Long-haul flights: min. 3 hours before boarding
To save time and ensure your travel goes smoothly, it is helpful if you have already stated your level of mobility limitation when you book your flight. If you have done this, your airline will already have passed this information on to us.
If you have your own wheelchair (or bariatric wheelchair, electric wheelchair), please give your chair in at the check-in desk. You will receive a wheelchair from our team. Your own wheelchair can be collected at the luggage belt when you arrive.
After a short wait, you will be collected by a member of our team. We then accompany you through the necessary control points (e.g. security check, passport control etc.) to your gate.
A member of our team will collect you in good time for boarding with a special on-board wheelchair. This wheelchair is designed especially for aircraft cabins where space is limited, and allows you to board and deboard comfortably.
Aircraft at remote parking positions
If your aircraft is parked at a remote position, we will naturally take you to the aircraft in one of our vehicles. We use a highloader to board you comfortably and overcome the need to negotiate stairs. We then bring you to your seat in an on-board wheelchair and assist in seating you where necessary.
Accompanying family members or travellers
Most airlines allow a person accompanying a mobility-limited passenger to accompany the passenger to the gate. If you would like this, please inform the staff at the check-in.