DPNA (Disabled Passenger with intellectual or developmental disability needing assistance)

Passengers with intellectual or developmental disabilities requiring assistance

How we support you at Munich Airport

When you arrive at Munich Airport, go to an information desk or directly to the check-in, and state your level of mobility limitation. The service staff there will inform the Mobility Service.

Planning your journey on the day of departure – Information you need

Please come to the check-in desk in good time to ensure we can give you the best support:

  • Domestic and European flights: min. 2 hours before boarding
  • Long-haul flights: min. 3 hours before boarding

Note

To save time and ensure your travel goes smoothly, it is helpful if you have already stated your level of mobility limitation when you book your flight. If you have done this, your airline will already have passed this information on to us.

After check-in

After a short wait, you will be collected by a member of our team. We then accompany you through the necessary control points (e.g. security check, passport control etc.) to your gate.

Boarding assistance

A member of our team will accompany you to your seat in good time for boarding.

Aircraft at remote parking positions

If your aircraft is parked at a remote parking position, we take you to the aircraft in one of our vehicles and then accompany you to your seat.

Accompanying family members or travellers

Most airlines allow a person accompanying a mobility-limited passenger to accompany the passenger to the gate. If you would like this, please inform the staff at the check-in.